I have been writing this post in my head for months. My worry is that people will search for themselves in the examples of this post, rather than in the message. My goal when writing is not to name individuals faulty apologies, but to reflect on challenging personal experiences to support my own growth and to make space for others to join me on similar paths of reflection.
A few months ago I received a phone and an apology that sent me into a tailspin. An apology? Isn’t the purpose of someone saying sorry to make you feel better? How could someone reaching out and saying sorry make you feel so bad, even depressed?
This is where my reflection began too. The goal for this person, I believe, was not to hurt me -- and while I cannot actually name someone else’s intentions -- I believe the call came from a good place. Yet, it was still extremely hurtful. My own hurt made me wonder: why do we say sorry? What is the purpose of an apology?
When I received the call from this person I was surprised. We have a relatively superficial relationship --steeped in pain and baggage (at least on my part) and I was surprised they were communicating with me through the more personal (and brave) medium of a phone call rather than their usual text.
They said they called to say sorry.
Wow! After years of slights, microaggressions and straight up bitchiness this person was going to acknowledge the way they have hurt me and give credence to my feelings. I was stunned but ready. And truthfully very excited to start a new chapter of our friendship together.
What followed was not this meaningful conversation of connection and understanding. There was no apology for the times this person had truly hurt me. Left me feeling excluded, less than, or simply unimportant.
I was given an apology for something that I was not upset about, but what is worse, something I couldn’t fathom being upset or angry about.
And that is where the tailspin began:
Am I the type of person that someone would think is so petty and selfish that I would be angry about THAT?
I felt so hurt and vulnerable following this, but also so confused.
I spoke with my Eitan and I said “what's wrong with me that someone says sorry and I am furious and sad?”
He helped me realize that I was disappointed. I want to have a positive relationship with this person and I was excited that they were finally seeing the harm they had inflicted within our relationship. With their ownership, I could have moved forward and we could have had something different and better. However, obviously that is not what happened.
It's been a couple of months and I have been able to reflect and see this apology in a different light -- and to give this person some credit for their attempt at connection and the risk they took.
I have gained insight into why people say sorry and what they may be trying to convey, and what I hope is that their intention wasn’t to apologize because they thought I was angry or couldn’t understand but as a way to let me see them better.
Reasons people say sorry:
They have harmed someone and they recognize that and are taking the first step to make it better
There is the simple harm - bumping into someone, physically hurting someone by mistake etc. We are teaching our 2 year old about this. “Ouch, you hurt mommy, can you say sorry and then see what you can do to make it better” Two year old: “sorry mommy, you need blue ice” -- great we are building empathy and he understands that while saying sorry when something is an accident is great, it's only the first step to righting the wrong.
Similarly when you accidentally hurt someone’s feelings, exclude them in some way unintentionally trigger someone when you had no way to know your words would hurt, etc. You say sorry, but then how do you make it better? You acknowledge the harm and reflect on ways you will do differently in the future. For example, people will speak about their Dad’s in front of me (totally okay, not mean at all) but then complain about them showing up to something or really wanting to spend time with them and it getting on their nerves, also an okay thing to complain about, sometimes parents of adult children can be overbearing -- but know the room. As a person who lost their father, what I wouldn’t give for my Dad to want to visit “too” often, so complain to a different friend. Insightful people will notice that, apologize and be more careful in the future.
They want to be understood or seen, it's a way to connect to another person
With reflection, I think (hope) this was this person’s (albeit ill executed) goal. What I hope is they knew I wouldn’t be upset about something but they were upset with their own behavior and wanted to apologize and be understood.
Sometimes you apologize because jealousy leads you to not celebrate as big with someone, sometimes your own pain or depression lessons your excitement about someone's joy, or sometimes (often recently in my case) your overwhelm or preoccupation with the nitty gritty things going on in your life leads you to forget to check in or support someone the way you would like to.
This type of apology is really important and really valid. The problem is in execution. Because we have been taught we say sorry because we did something wrong or made someone mad. When you say sorry for something that another person wouldn’t be angry about, it leads them to wonder “what is wrong with me that this person thinks I am mad?”
Instead say “I am feeling xyz, and I am sorry that my behavior is not how I wish it could be in relation to you, I want you to know me and understand where I am coming from…”
The last is the fix-it, non-apology apology. I got this one recently, and in my opinion it's the worst. This one is selfish and does not serve a purpose. Just please stop doing it!
This is when someone does a simple harm and apology number 1 would serve. But instead they don’t acknowledge, or worse, they invalidate your feelings and just come up with a solution. They may use the words sorry (although often don’t even do that) but their goal is not to make you feel better but rather to fix the situation and end their own discomfort and make your feelings go away. Hello Boomers!
This is the "sorry, but maybe next time you could..."; sorry, but this is what is really happen, or (my favorite) you shouldn't be so sensitive
As a clinician I sometimes help my client’s write a script when they have something hard or painful to say. It's okay to not always know how to do something or have the words for what you want to say. Communication is hard and saying sorry can be one of the hardest forms of communication. It is a highly vulnerable position to acknowledge you made a mistake and hurt someone, or in case number two that you are hurting and therefore acting in a way that doesn’t align with your values or how you want to view yourself. Speaking to that is really challenging and my hope is that I have helped people find the language to speak with each other with more kindness and generosity. Sometimes “sorry” isn’t enough or isn’t right - sometimes when not done thoughtfully it can do more harm than good.
I recommend you start with your intention and then think of how what you say can improve that communication.
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